Position: Spa Office Operations Manager/Front Desk Reception Support

Full Time Position

$16-$18/hour

Coordinate all Spa operations and daily functions.   Manage all schedules, resolve issues and provide excellent client service for a busy, 8 technician Spa practice. 

Essential Duties and Responsibilities

• Provide high quality exceptional customer service with a “going above and beyond” approach that demonstrates active listening, anticipation of clients needs, positivity, patience, empathy, and care 
• Continuously strive to build brand loyalty with a professional image at all times
• Manage the schedule for 3-8 spa service technicians and reception staff
• Handle front desk duties such as greeting clients, answering and returning phone calls/ emails, scheduling spa appointments, and checking out customers
• Serve as point of contact in scheduling and providing proposals for paid corporate massage events 
• Provide technical support to troubleshoot common office equipment and software systems
• Manage social media platforms
• Create Marketing emails to clients 
• Manage inventory and ordering of office supplies, retail, and backbar skincare products
• Perform general clerical tasks including data entry and filing
• Conduct orientation and provide training on point of sale system and all office procedures for front desk staff and other team members
• Maintains office efficiency by collaborating with the owner in planning and implementing facility procedures 
• Collaborate with team members to support policies and procedure adherence 
•  Assist and support owner’s needs in handling daily operations 
• Serve as a point of contact for team members on scheduling questions, policies, and office procedures 
• Meet weekly with owner to review weekly and monthly goals

Required Skills and Experience

• 2+ Years experience as an Front office manager or administrative assistant 
• Must have 1-2 years experience with schedule coordination for multiple providers
• Proficient in Google docs, Word, Excel
• Excellent time management skills and ability to multi- task and prioritize work 
• Attention to detail and problem solving skills
• 2-3 years in direct customer service experience in providing customer resolutions 
• Excellent written and verbal communication skills 
• Strong organizational and planning skills 
• Basic Knowledge and understanding of massage and skincare services
• High School education

Preferred Skills and Experience

• Experience in troubleshooting and using general office equipment such as printers and other office machines
• Familiarity with Scheduling, booking appointments, Booker/ Mind Body plus
• Creating social media marketing posts and content (Canva knowledge - plus)
• Proficient with iMac and / or iOS systems
• 2 year degree in Business or office administration preferred
• Knowledge of Quickbook Plus

Schedule:

• Monday-Fridays and Occasional Saturdays
• 30 - 40  hours weekly 
• Monday - Friday 9:45am - 5:45pm

Position starts April 15