Full Time Position

This position has been filled. 

 If you are interested in joining Team Refreshology we highly encourage you to send us your resume so that we may keep it on file should any new employment  opportunities arise within our spa operations team.

Coordinate all Spa operations and daily functions.   Manage all schedules, resolve issues and provide excellent client service for a busy, 8 technician Spa practice. 

Essential Duties and Responsibilities

• Provide high quality exceptional customer service with a “going above and beyond” approach that demonstrates active listening, anticipation of clients needs, positivity, patience, empathy, and care 
• Continuously strive to build brand loyalty with a professional image at all times
• Manage the schedule for 3-8 spa service technicians and reception staff
• Handle front desk duties such as greeting clients, answering and returning phone calls/ emails, scheduling spa appointments, and checking out customers
• Serve as point of contact in scheduling and providing proposals for paid corporate massage events 
• Provide technical support to troubleshoot common office equipment and software systems
• Manage social media platforms
• Create Marketing emails to clients 
• Manage inventory and ordering of office supplies, retail, and backbar skincare products
• Perform general clerical tasks including data entry and filing
• Conduct orientation and provide training on point of sale system and all office procedures for front desk staff and other team members
• Maintains office efficiency by collaborating with the owner in planning and implementing facility procedures 
• Collaborate with team members to support policies and procedure adherence 
•  Assist and support owner’s needs in handling daily operations 
• Serve as a point of contact for team members on scheduling questions, policies, and office procedures 
• Meet weekly with owner to review weekly and monthly goals

Required Skills and Experience

• 2+ Years experience as an Front office manager or administrative assistant 
• Must have 1-2 years experience with schedule coordination for multiple providers
• Proficient in Google docs, Word, Excel
• Excellent time management skills and ability to multi- task and prioritize work 
• Attention to detail and problem solving skills
• 2-3 years in direct customer service experience in providing customer resolutions 
• Excellent written and verbal communication skills 
• Strong organizational and planning skills 
• Basic Knowledge and understanding of massage and skincare services
• High School education

Preferred Skills and Experience

• Experience in troubleshooting and using general office equipment such as printers and other office machines
• Familiarity with Scheduling, booking appointments, Booker/ Mind Body plus
• Creating social media marketing posts and content (Canva knowledge - plus)
• Proficient with iMac and / or iOS systems
• 2 year degree in Business or office administration preferred
• Knowledge of Quickbook Plus

Schedule:

• Monday-Fridays and Occasional Saturdays
• 30 - 40  hours weekly 
• Monday - Friday 9:45am - 5:45pm

Position starts April 15, 2024